Help for parents

Children aged 6 to 8. Lumo reads every instruction aloud, so children who are still learning to read can play too.

No account or sign-up is needed. Buying or restoring a Deenlumo Family subscription goes through Apple’s App Store and needs internet.

Deenlumo is free to download, with no card and no sign-up. Always free: the first adventure of every chapter, Lumo’s Review, the first level of every game, the garden and everything in the grown-ups area (children, progress, play time and settings).

All 112 adventures in 14 chapters, the trickier levels of every game, Lumo’s Challenge and the full Quiz Show. One subscription covers every child on the device, with no charge per child. It is monthly or yearly and renews automatically. There is no free trial. The price for your country is shown in the app before you buy.

Open the grown-ups area (answer the grown-ups check), then Deenlumo Family › See plans. Choose monthly or yearly, tap Subscribe and confirm with Apple. Payment is charged to your Apple Account when you confirm. Children never see prices: when they reach a Family adventure, Lumo asks them to fetch a grown-up. If purchases on this device need approval (for example Ask to Buy), the app shows “Waiting for approval” and everything opens once the purchase is approved.

On the iPhone or iPad, open Settings › your name › Subscriptions and choose Deenlumo Family, or tap Manage subscription in the grown-ups area. The subscription renews automatically unless you cancel at least 24 hours before the end of the current period. After cancelling, Deenlumo Family stays open until the end of the period you paid for. Apple handles billing and refunds: we never see your payment, so refund requests go to Apple (reportaproblem.apple.com).

Grown-ups area › Deenlumo Family › Restore purchases. Use it after reinstalling the app, or on another iPhone or iPad signed in to the same Apple Account that bought the subscription. If the app says no active subscription was found, check that you are signed in with that Apple Account.

Everything your children earned stays: stars, garden and progress, for every child. The free adventures and first game levels stay open. Family-only adventures and levels lock again, and the progress made in them is kept if you subscribe later.

Yes. It covers every child profile on this device (up to 3), with no extra cost per child. The subscription is not shared through Apple Family Sharing.

Only to buy, restore or manage it, which goes through Apple’s App Store. Once Deenlumo Family is active, the app remembers it on the device and checks again with the App Store the next time the device is online.

Tap the Grown-ups button, then answer the multiplication question shown on screen (for example 7 × 8). After 3 wrong answers there is a short wait before you can try again. The area locks again when you leave it.

No. It only keeps children out of settings. The app collects no data, so no consent for data is needed. See the privacy policy.

Yes. Up to 3 children can share one device. Each child picks an explorer and has their own stars, garden and play time. Add a child in Grown-ups area › Children on this device › “Add a child”. When the app opens, the “Who’s playing?” screen lets each child pick their explorer.

On purpose. To protect children’s privacy, the app stores no names. Each child is shown by the explorer they chose.

No. Progress stays on the device where it was earned. There is no cloud sync.

English, French and Arabic, with full right-to-left layout in Arabic. In the grown-ups area you can choose the app language (grown-ups) and the child’s learning language separately, for example French for you and Arabic for your child.

Yes. Grown-ups area › turn on No music. This turns off all background music. Lumo’s voice and sound effects keep working unless you turn them down too.

Voice, music and sound effects each have their own volume in the grown-ups area. The device’s own volume and silent switch work as usual.

Lumo suggests a short break about every 20 minutes. You can also set an optional daily limit (off by default). When it is reached, play ends gently, nothing is lost, and only a grown-up can lift it. The grown-ups area shows minutes played today.

• One child, start over: Grown-ups area › “Reset this child’s progress”.
• Remove a child: Grown-ups area › Children on this device › Remove.
• Everything: delete the app from the device.

Erased progress cannot be brought back by us, because we never had a copy. If you restore your device from an older iCloud or computer backup, that backup’s progress may come back.

Progress moves only if you move your whole device with an iCloud or computer backup, or with Quick Start. We do not keep a copy. A Deenlumo Family subscription comes back with Restore purchases (see above).

• Every instruction is read aloud by Lumo.
• No timers or countdowns. Children go at their own pace.
• After two tries, a hint and a simpler activity appear, and “Help me” is always available.
• Calmer animations in the grown-ups area reduces movement on screen.

We are still improving support for VoiceOver and other iOS accessibility features. If something gets in your child’s way, please tell us.